Trust and Transparency

LookDeep is committed to being the most trusted platform for inpatient virtual care and clinical monitoring


 SOC 2 Type II Certified 


Certified Security Processes 

HIPAA Compliant 

3rd Party Penetration Testing

Certified Audit & Report

Certified Technical Platform 

Hospitals Must Move Beyond Security Theater Now

Hospitals are a prime target

  • Ransomware attacks on US healthcare organizations cost $20.8B in 2020 (Comparitech)

  • Healthcare is the most targeted industry by ransomware (Check Point)


  • 2021 has been a particularly dire year for healthcare data breaches with more than 40 million patient records compromised this past year by incidents reported to the federal government (Healthcare IT News)

Nearly no inpatient telemedicine provider has a SOC 2

(or equivalent) certification.

- CIO on Hospital Risk


Legacy systems - a revolving door for hackers

  • Microsoft's very bad year for security: A timeline (CSO from IDG)



  • Microsoft and NSA say a security bug affects millions of Windows (Norton)


  • Top Routinely Exploited Vulnerabilities (4 of top 12 linked to MSFT) (


Ask your providers if they are SOC 2 Type II certified and 

if not, why not?

What does SOC 2 mean for hospitals and patients?


The SOC 2 Type II report is the most comprehensive certification within the Systems and Organization Control protocol. It is considered the “Gold Standard” for security compliance.

What is SOC 2?


What does SOC 2 require?


The SOC 2 Type II requires standard operating procedures for organizational oversight, vendor management, risk management and regulatory oversight over a specific time period - typically a minimum of six months.


Who creates and
manages SOC 2?


Developed by the AICPA (American Institute of Certified Public Accountants), SOC 2 is internationally-recognized for its rigorous auditing procedure, which verifies that a service provider’s systems are configured to ensure security, processing integrity, availability, confidentiality, and/or

privacy of customer data.



By completing our certification, LookDeep is one of the few tele providers to have proven it's systems are designed to keep sensitive data secure through rigorous examination and evaluation of controls regulating interaction with hospitals and patient data. SOC 2 audit report is made available to all customers to review against their internal security practices. 

LookDeep and SOC 2 - Security for Inpatient Tele


World Class Security

Protect Your Patients - Demand More From Your Partners

In order to maintain a high level of transparency with our clients, LookDeep provides the following documents.


  • SOC 2 Type II report - We earned our first SOC 2 Type II certificate in 2021, and we will undergo annual audits to renew our certification. A full report from our independent auditor is available upon request.


  • InfoSec Program Document - A comprehensive report of all the information security policies and controls implemented at LookDeep, designed to provide further detail than is available in the Security Assurance Report. Available upon request.


  • Privacy Policy - The policies and procedures that apply to the collection, security, use and disclosure of any of your personal data collected by LookDeep. Available here.